Really nice that they have t-mobile network available and the reasonably prices plans. Voice your opinion today and hear what 676 customers have already said. Coverage, pricing, customer service are all fantastic. Jeff Foster 1 review. One year with Red Pocket 3GB of data and unlimited talk and text for two phones (6GB total) = $720 Refunds and exchanges may only be made within 14 days of receiving the product. If you can't get the help you need from these Help pages, let's chat! Once Red Pocket gets better customer service priorities, I'll rate this place 5 stars. … One myth is that your data will be unusable with low-cost cell phone service providers. 2. Red Pocket offers service from just $10 per month on your choice of any major US network. I almost gave up but decided to give Red Pocket a go. I jumped around a few carriers - Unreal Mobile, Ting, and Metro - and all of them were really bad. Customer is responsible for shipping, shipping cost and proof of delivery on all returns. Reviews from Red Pocket Mobile employees about working as a Customer Service Representative at Red Pocket Mobile. What happened? Red Pocket Mobile doesn't have an online help desk for customer service, and unfortunately you can't call them on the phone either. Why are your actual hours such a secret? I now have two phones on Red Pocket Mobile and am thrilled with the service (they have a phone number to call, no emailing) and you can't beat the price and there are no unexpected add-on charges for voicemail or to be able to send pictures. Do you agree with Red Pocket Mobile's TrustScore? Read what real customers are saying about this carrier in our Red Pocket user reviews. What is the Red Pocket Mobile Device Protection Plan with AppleCare Services? Thanks. Tip: searching for even just a few words (where it says "Please type your search query here") can turn up a lot of useful information! Follow. | Read 81-100 Reviews out of 465. Thanks to a merger between Sprint and T-Mobile, the Sprint network will be decommissioned. The Red Pocket Mobile 30 Day Premium Plan provides Unlimited Talk(domestic & international to 70+ countries), Text (domestic & international), and 3 GB LTE Data on your choice of the nation's top four wireless networks. First, let’s start with the basics. Have changed plans and phones and any issues were quickly resolved with customer service. This is an agreement ("Agreement") for wireless radio telecommunications services and related services and/or features ("Service") between The Client and the entity licensed by the Federal Communications Commission to provide Service in the area associated with The User's assigned telephone, data and/or messaging number(s) ("Number") that is doing business as Red Pocket (www.redpocket.com or www.redpocket.com). Please check this page regularly for updates. I ordered and selected the 3-5 day option, and the tracking number was never provided. It is a quick and easy install from your online account. Initiate a live chat right now if you see the Live Support Online button on the right side of the screen after you first search for your problem in the search box above. All of them work well so far. We're open from early until late, every day. Reply. We’re here for you. Launched in 2006, Red Pocket Mobile is proud to be an American-owned company. We have had good service so far and have been very happy with the prices. Thank you for choosing Red Pocket Mobile! Best value out there. Check out what 465 people have written so far, and share your own experience. Original shipping & handling charges are not refundable. I've had Red Pocket for about a year and a half and couldn't be happier. I would call but still don't have a phone. You can call Red Pocket Mobile at (888) 993-3888 toll free number, write an email, fill out a contact form on their website www.redpocket.com, or write a letter to Red Pocket Mobile, 2060-D Avenida De Los Arboles Ste 288, Thousand Oaks, California, 91362-1376, United States. Customer Proprietary Information (Customer PI or Personal Information) includes Personally Identifiable Information (PII), Customer Proprietary Network Information (CPNI), and the content of The User's communications. Voice your opinion today and hear what 465 customers have already said. For your initial SIM card and plan purchase, you will pay $30 per line: $30 for the primary line’s first 30 days of service, $20 for service and a $10 setup fee for each secondary line. So all in all, I give a resounding YES to Red Pocket Mobile. They govern the relationship between The User and Red Pocket Mobile™ (Red Pocket, Inc. and/or "Red Pocket") and explain Company's respective legal rights concerning all aspects of Red Pocket Mobile's' relationship. My phone broke and I am using a different phone number until i order a new phone. Our experience with Red Pocket Mobile… Our experience with Red Pocket Mobile has been great so far. The term "Device" means wireless receiving and transmitting equipment that Website have authorized to be programmed with the Number. Great service on the Verizon network but abominable technical issues getting started. Please be sure that The User's return shipments are properly packed and fully insured. Red Pocket Mobile plans - unlimited at 2G speeds thereafter, Troubleshooting your TickTalk Smartwatch (connection problems and SIM card errors), Preventing unwanted calls (SPAM, wrong number), Automatic payments and your payment method. I have a Sprint/Tmobile and an AT&T phone on me in bad areas that go totally out when the Red Pocket is out also. I am very confused as you list Iphone 5s as an option on your website, and my research has shown it is both hd calling and 4g LTE compatible. What are plan credits and how do they work? Red Pocket is AMAZING! Founded in 2006, Red Pocket offers no-contract wireless service on the nation's best networks. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. Great, I was looking for the service that would work well in my work area and I came across Red Pocket. This guide will explain why Red Pocket Mobile is the clear choice for excellent, affordable no-contract wireless service. I now have two phones on Red Pocket Mobile and am thrilled with the service (they have a phone number to call, no emailing) and you can't beat the price and there are no unexpected add-on charges for voicemail or to be able to send pictures. It's a fairly straight-forward problem, I'm asked to enter my email address at the start of the chat, and I started the chat by saying that I'd placed an order, and then tried to go on about how I could not obtain my order number because I had not yet been assigned the phone number required for the login. the one ready to do so. Customer Service 1-712-775-8777 Toll Free 1-888-993-3888. Thank you. Leave a Comment for us below and we will email you back, or direct message us on our Facebook page. Red Pocket Mobile is an MVNO that uses every major carrier in the USA to provide service to its customers. Thank you Red Pocket, my pocket is now Greener. About Us. Frequently Asked Questions. PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. At RED POCKET Mobile, we're here for you 7 days a week, 365 days a year. since I just paid my tello bill, can I order a sim for a gsmt or gsma phone and enter plan later prior to offer's end(MAY 29)? Is there a way to have all my calls and texts forwarded to my temporary number? Look one more time at the cost savings. I ordered a CDMA sim card for my existing phone. Great price, great coverage and great customer service. Before any device gets labeled Samsung Certified Pre-Owned, it gets completely taken apart and rebuilt by the same engineers who built Samsung's new phones. Customer support available in English, Chinese, Filipino, and Spanish via chat or phone. Red Pocket Mobile Overview. My mobile internet is at over 30Mb/s now! iPhone 12 and 12 Pro Pre-Order Offer Details. What is Red Pocket Mobile? 1. A refund will not be accepted if any part of The User's product has been used. Voice your opinion today and hear what 465 customers have already said. :-(. Learn about Red Pocket Mobile culture, salaries, benefits, work-life balance, management, job security, and more. Do you agree with Red Pocket Mobile's TrustScore? Then I tried to resolve that issue as well via chat but there was something wrong with that person (or thing), she (or it) had me repeating myself - is that an automated representative or a person; if it's automated, then the software needs to be looked after. If you see any errors in this information, be sure to let GetHuman know. I have just ordered a SIM card but I made a mistake and didn't provide the right apartment number. How do I setup my phone on the CDMA network. Have add Red Pocket for a couple years… Have add Red Pocket for a couple years and the service has been excellent. Write a review on Red Pocket Mobile or ask a question. Share. We have the GSMA plan, the signal is definitely better than the T-Mobile's Magenta One plan. Please email me the tracking number assigned to email clffrd.edwrd@gmail.com. © 2006 - 2021 Red Pocket Mobile. I now have two phones on Red Pocket Mobile and am thrilled with the service (they have a phone number to call, no emailing) and you can't beat the price and there are no unexpected add-on charges for voicemail or to be able to send pictures. Red Pocket Mobile Is Very Good I have 3 lines with Red Pocket Mobile about 3 weeks ago, two iPhones and one Android. Your customer service rep, informed me it is not 4g LTE, or at least that is what they are to say. Do you have something to say about Red Pocket Mobile? Chat With Us Click in the bottom right corner. | Read 641-660 Reviews out of 676. Red Pocket’s product suite includes Unlimited and Pay-As-You-Go plans, all powered by the ultra-convenient Red Pocket Mobile SIM card. Customer support phone number: 1-888-993-3888. Can I change my shipping address? | Read 21-40 Reviews out of 465. Buy a plan and get a second plan free. Visit Our Help Desk. Rights Reserved, You Are About to Contact PissedConsumer.com, https://www.redpocket.com/terms_and_conditions. Best Budget Cellular Service, Period! Red Pocket Mobile is a U.S.-based, multi-carrier MVNO company that provides contract-free, hassle-free prepaid mobile phone service. Samsung does more than hit the reset button. Thank You. But turns out Red Pocket is REALLY REALLY good! We're open from early until late, every day. Data Speeds. This was too much for your rep. All returns must be in the original non-damaged condition, including packaging, documentation, SIM cards, warranty cards, manuals and accessories or else it will not be accepted. If there’s anything we can do to improve your Red Pocket Mobile experience, contact us at any time! Toll free: 1-888-993-3888. Federal and state law require Red Pocket to protect the confidentiality of Personal Information. Useful. I ordered a SIM card 6 weeks ago and have not recieved it or had any response from live chat. Pissed Consumer © 2021 All Email: support@redpocket.com Customer service via email was extremely helpful in getting our accounts set up correctly. Red Pocket Mobile Customer Service. Red Pocket Mobile Updated: 11/02/2011 Customer Service #: 888-993-3888 Customer Service Location: Texas and the Phillipines Typical Wait Time: 1-8 minutes E-mail: cs@redpocketmobile.com Web-site: goredpocket.com Red Pocket maintains several other web-sites, but they are historical and are being phased out. Website may modify the terms of this policy from time to time, and will notify of any material changes in the manner required by law. Red Pocket Mobile's Android phones are certified pre-owned, refurbished directly from the original manufacturer, Samsung. Initiate a live chat right now if you see the Live Support Online button on the right side of the screen after you first search for your problem in the search box above. This Black Friday, get $399 off a brand new iPhone! At RED POCKET Mobile, we're here for you 7 days a week, 365 days a year. Contact Red Pocket Mobile customer service. CPNI is information related to a subscriber's use of Red Pocket's network (e.g., broadband traffic statistics, device identifiers, call detail information) and information contained within Red Pocket subscribers' voice-service bills. Red Pocket Mobile offers very reliable cellular service offering, positively, the most affordable plans anywhere. Is the first 30 days free? Pair up this Valentine's Day with our $40 plan to get an iPhone SE for $0! A refund will not be accepted if The Client of Red Pocket Mobile return The Customer's item with any missing parts. I'm wondering when you open again? Thank you Red Pocket, my pocket is now Greener. I love it. Do you agree with Red Pocket Mobile's TrustScore? I then ordered the sim and the $10 a month pay as you go plan, only to find my device is invalid. Personal Information does not include information that is not used to identify The Client of Red Pocket Mobile such as aggregate or anonymous information. I feel rather mislead and would like a refund because this is essentially useless for me. A refund will not be accepted if The Client return The Client's item with any kind of damage (misused or abused product). It is a quick and easy install from your online account. If you can't get the help you need from these Help pages, let's chat! The Red Pocket family plan offers amazing value to you and your loved ones! Launched in 2006, Red Pocket Mobile is a different kind of wireless company. Red Pocket rocks (in MN). All it says here is "Early to Late"?! That means subscribers can choose between AT&T, Sprint, T-Mobile and Verizon during the signup process. Email me asap, as you have taken my money and given me nothing. Product will be considered used if it is activated or applied to an active account. Look no further. Red Pocket Mobile, which was founded in 2006, is one of only a handful of MVNOs to support the four major U.S. carriers AT&T, T-Mobile, Sprint, and … Still have questions? Do you agree with Red Pocket Mobile’s 4-star rating? While Red Pocket still offers service over the legacy Sprint network, I suggest that new Red Pocket subscribers choose a different network. Even the phone system says, call back during normal business hours, without saying what they are. Do you agree with Red Pocket Mobile’s 4-star rating? I was going to login so I could get the order number, and then I could chat with one of your reps about it, but it seems that I can't login without a phone number... which I don't have on account of you sending it in the mail. Red Pocket Mobile offers contract-free mobile phone service on all of the nation’s top networks. Check out what 465 people have written so far, and share your own experience. And of course it also seems that you have no other reps but that one today, as each & every time I try to chat, it's (or she's?) I have not experienced any drops or bad signal areas with Red Pocket service areas. Red Pocket also operates the freemium brand FreedomPop as well as UNREAL Mobile. You can only get help from Red Pocket Mobile one way that we know of and that is by chat. Before purchasing, I provided customer support my device ID and was told I could use it. All rights reserved. Plans and pricing What can we help you with. Thank you Red Pocket, my pocket is now Greener. So no matter what the carrier is the service has been the same, the only thing is that with the major providers I am paying 2/3 more with them. We offer contract-free mobile phone and internet service on the nation’s top 4 networks. It is a quick and easy install from your online account. IF THE USER OF WEBSITE USE THE SERVICE OR THE WIRELESS DEVICE, THE CUSTOMER CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. How do Red Pocket Mobile plans compare? Check out what 676 people have written so far, and share your own experience. It would be really nice to post your hours. Do you agree with Red Pocket Mobile’s 4-star rating? I know they're not 24x7, it's 10pm PDT and you're closed. Buy One, Get One this Valentine's Day. With Red Pocket you can use virtually any cell phone, keep your number, and save money. Yesterday, before I purchased a plan, I chatted and was told that if I selected a shipping method that wasn't free that I'd be provided a tracking number via email. Coverage maps for each service are available on Red Pocket’s website. 1. Second plan free and easy install from your online account job security, and save money in 2006, Pocket... 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