TUI will deal with each complaint about the services they offer individually as they take any complaints very seriously. To find out more about flight delay compensation, please click. Need to Complain? If you recently had a delayed TUI flight you can complain by calling. The latest travel news and alerts to help you stay informed about your holiday can be found on our Travel Information section. FLIGHT DELAY COMPENSATION & LUGGAGE CLAIMS. We’ll do our best to resolve your problem on the spot. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Great Deals on Tour Packages, Flight Tickets & Hotels at tui.in. When you pay you will be supplied with an ATOL Certificate. ... VAT number 823 8367 14. Call Connection, Calls cost 7p per minute plus your standard network charge. By Rail Luton Airport Parkway is the nearest You can get in touch with the TUI complaints team by calling, you can file a complaint regarding any aspect of the company or about any negative experience you have had whilst using their services. At Complaints-Number, we have the direct number for the complaints department of many popular companies such as ITV, Channel 4, Barclays, Asda, Easyjet, Vodafone, John Lewis and KFC. Call Customer Services on 0203 451 2688. TUI why are you refusing to offer cancellation when it’s impossible for anyone on a flight to get a PCR COVID test result in time? Download the TUI App – this is the easiest way to get hold of us. TUI AG (short for Touristik Union International), also known as TUI Group, is an Anglo-German multinational travel and tourism company headquartered in Hanover, Germany. Top tip Always check with your travel provider what financial protection is in place for your booking. We're part of TUI Group - one of the world's leading travel companies. Should you prefer to reach us by mail, the address is: Tui Airlines Belgium NV TUI fly Customer Relations Gistelsesteenweg 1 Before and after travel. Phone: 06 759 4064 Fax: 06 759 1799 Email: Physical Address 36 Maratahu Street. ... TUI Travel merged with TUI AG to form TUI Group in December 2014. And all of our holidays are designed to help you Discover Your Smile. Our opening hours are: Our top deals tailored to you, straight to your inbox Sign up for offers. If you’re on the Stay part of your Cruise & Stay holiday, please call our dedicated TUI Guest Experience Centre. There’s nothing worse than a delayed flight, being stuck in an airport for hours is not the best way to start or end your holiday. Contact Number. Or, give us a call on 02034512688. To find out more, please read our Any questions you have about your holiday or itinerary, payments and refunds, or customer complaints. I’m booked on a flight landing in Tenerife 27th Dec 17:50 so we must take a test after 17:50 on Christmas Eve. You can call this number if you are abroad, or if you are having any emergency issues before you’ve departed on your holiday. This website provides hard to find phone numbers as a call connection service, and is not associated with the company. TUI Complaints. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Complaints About Flights/Holidays/Cruises. You are also able to discuss the process for flight delays and compensation claims. Search for Business Centres near you on Yell. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. If you can’t find what you’re looking for, please feel free to contact us. If you’re onboard, just pop along to reception. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. Close. Our Customer Relations department can be contacted online. Our Holiday Claims Solicitors have dealt with TUI for a number of years and helped many people make successful holiday accident claims or holiday sickness claims . Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. We’ll be in touch with the lead passenger on the booking within 28 days. For Gift Card or eGift queries - The Gift Card Customer Care team is available from 8:45 to 17:30, Monday to Friday, excluding UK bank holidays. If you are looking to speak with customer service, the TUI contact number is: 0845 682 0190. Financial protection; We use cookies on this website. We're part of TUI Group - one of the world's leading travel companies. See travelhealthpro.org.uk - for current travel health news. The advice can change so check regularly for updates. If you require special assistance, or would to discuss your accessibility or welfare requirements, you can call us on 0203 451 2585 or click here for more information. In both cases, you will need to select your travel destination, departure airport, departure date, duration of your trip and the number of rooms and guests. E-mail address * Phone. When you have connected to the automated service, you can press 1 for Sales, press 2 for Customer Services, press 3 to return a call from TUI, or press 4 for Public Relations. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. TUI 24 Hour Emergency Contact Numbers. Consumer reviews, complaints and opinions about TUI. Whether you have had a terrible flight with the company, you stayed in bad accommodation or you had a negative experience with an employee you can call the complaints number to file a complaint about your experience. LOG IN, Holidays for groups of 10 or more passengers: 0203 451 2684. By using this website you agree to our Cookie Policy. If you have any questions or queries while you’re away, you can contact a rep digitally through our TUI Guest Experience Centre which is open 24 hours a day, seven days a week. Learn more. Thomson Airways (UK) complaints contacts. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. Complaints, Compliments and Tips for TUI. enter the captcha code for sending out an email to TUI. Cookie Notice. Contact TUI at their UK & Ireland head office on the phone number written above. If you have a general complaint about the company you can complain by calling the TUI complaints team. We're really sorry - all of our travel experts are busy right now. Book your holiday on tui.co.uk About us. If we can’t resolve the problem in resort or during your flight, please make sure you get in touch within 28 days of returning from your holiday. If you have experienced something illegal or very serious you should contact the police before speaking to TUI. If you need some help, you can contact their customer service department for some assistance. Still can't find what you're looking for ? Please try again later. And all of our holidays are designed to help you Discover Your Smile. Rate Tui’s value and service. The team in our TUI Guest Experience Centre is here for you 24 hours a day, seven days a week. Visit Complaints Department. Whether you flew with TUI or stayed at one of their hotels or went on a TUI cruise if you have had a bad run-in with an employee you can call to file a complaint about it. If a member of the complaints team feels like your complaint would be better dealt with by another department you may be transferred. Investors. Our website uses cookies to improve your experience. Here’s how you can get in touch: If you have any problems or complaints while you’re on holiday with us, please make sure that you immediately inform a member of our team or the accommodation management. TUI UK & Ireland Head Office Wigmore House Wigmore Lane Luton Bedfordshire LU2 9TN Switchboard: 024 7628 2828 Wigmore House is situated close to London Luton airport on the outskirts of Luton. See Travel Aware page - for travel advice from TUI. If you originally booked your holiday via a travel agent other than TUI, please contact them so they can submit feedback on your behalf. € 0,30/min) Luton is just off J10 of the M1, 30 miles from the centre of London. If your query relates to the Travel Money Card then please contact call the following number: 0203 130 0133 (standard call charges apply) Or email customerservice@tuiprepaidcard.co.uk Get verified information about Thomson Airways complaints email & Phone number. Read 11 reviews, get contact details, photos, opening times and map directions. This is usually the case for more complicated complaints, such as those regarding mis-sold products or offensive content. You will need to explain what the problem is and a member of the team will make sure that the problem is quickly fixed for other customers. Click here to find out the types of complaints we can, and can’t help with. Calls cost 7p / min plus your companies access charge. During the current situation regarding COVID-19, Tui advises against all types of travel, however, they will be able to help you in case you have any inquiries. Opening Hours Monday to Friday 8:30am - 5:00pm. Reference number; Lead name on the booking; Date of departure and flight number; Your email address and phone number; Your full postal address; CONTACT DETAILS. If you have a complaint about the website or you had an issue whilst booking a TUI flight, cruise or holiday via the website you can make a complaint by calling. Please ensure you have the bill payers permission before calling. If you've booked your holiday with one of our Members and you have a problem, click here to find out how we can assist you. Tui has cancelled holidays up until June 11, with cruises put on hold until at least July. TUI customer service contact number is: 0845 682 0190 Get in touch with TUI with all of the relevant customer service contact details and phone numbers. * Pls. If you would like to inquire about their services, find out more about the company or you want to hear about the complaints policies and procedures you can call the TUI customer services team. If you are contacting us during this time, unfortunately all our advisors are busy right now - but someone will be with you as soon as possible. Für getätigte TUI fly Buchungen bis 30.11.2020: Airline TUI fly. Although, the travel firm hopes to restart this summer - despite MPs claiming a trip abroad is unlikely. Postal Address Tui Ora Limited … By contacting us you agree to the privacy notice of TUI AG. TUI are offering customers a range of refund and rebooking options with their TUI Travel Promise, so if you have been struggling to get through to TUI for a refund this is how to apply. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & conditions Ways to Pay TUI Reviews Travel Jobs Affiliates Discover Google Play Store App Store for Ios Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© "+new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday WeatherNHS Discounts. Registered in England with number 00444359. Again, if it was something serious you should contact the police before contacting TUI. Book With World's Largest Leisure Travel Company for Premium Experience. Call the Thomson Airways complaints line on 0203 451 2699 if you have a complaint about a product or service. All complaints should include the following information: flight numbers, travel dates, city pairs, ticket numbers, passenger names, and full mailing address. 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